To Serve Others.
Relationships fuel our global economy. That is why EGS was founded. We operate on the premise that meaningful connections result in meaningful relationships. And relationships matter. We believe every relationship is an opportunity To Serve Others.
EGS is a people-centric, entrepreneurial company in the sales, customer service, and technical support industries. We are innovating and changing how people view Business Process Outsourcing (BPO). Our contact centers deliver a variety of services, including inbound and outbound sales, technical support, customer service, and lead generation. In addition, we provide management consulting services for any organization seeking expertise and solutions on contact center management, process, training, and the customer experience. EGS cares deeply about the relationships you care about – your customers, your investors, your brand.
Our mission at EGS is simple: To Serve Others. This is what we do. Our entire team makes it their goal during every customer interaction to serve your customers in a way that creates a positive and memorable experience. Our management team incorporates training that empowers our agents to be nice, intelligent, and effective in communicating with each customer. We even encourage our agents to have a little fun. As a result, your customers will have customer service experiences they will want to tweet about and tell others about. EGS offers your customers options to interact with us via phone calls, chat sessions, emails, social media, or video calls. Regardless of the media channel, EGS empowers all of its employees to delight in serving your customers. The results for your company are lower costs, and increased revenue and Net Promoter Scores (NPS).
EGS has numerous company brands that offer unique emerging labor locations for helping you achieve your operations, sales and marketing goals. All our brands focus on employee training, highly skilled front-line supervisors, PCI certified security processes, and current technology that is deployed across our enterprise.
Lastly, our team is highly experienced. We have more than 200 years of combined business process and call center outsourcing experience with some of the world’s largest brands, including Time Warner Cable, Comcast, AT&T, Advantage Rent A Car, Victoria's Secret, Borderlinx, DHL, Netflix, NFL, MLB, Williams-Sonoma, Toys R Us and many more. We are experts at delivering a world-class brand experience through consistency in how we hire, train, support, and motivate our employees in the U.S.A. and around the world.
In summary, world-class companies create great products and services with the goal of providing great customer service. EGS shares this goal and is helping companies serve their customers in meaningful ways that customers appreciate and applaud. Furthermore, your employees and investors will be satisfied by seeing the measurable benefits and returns to your growing, loyal customer base.