Offload Complex Business Tasks to Trained Experts

Comprehensive, enterprise-level outsourcing solutions across voice, digital, and technology.

What We Offer

All Services

Voice

Inbound Calls, Customer Outreach, Sales Generation, Technical Support

Digital

Email, Chat, SMS, Social Media, In-App Messaging

Tech

AI, Telephony, Business Intelligence, Security

AI Solutions

Streamline workflows, and optimize business processes with our AI Apps

Consulting

Assessments in Productivity, Technology, Workflow Assessment

Processes

Billing, Medical Referrals, Document Processing
View All Services
Our Fresh Approach
We Innovate
We . Break Through
We Do It
Better
Don’t Settle, Hire the Best

Why Choose EGS

At EGS, we’re more than outsourcing — we become part of your team. With top-tier talent, advanced technology, and a commitment to your success, we deliver transformation, not just results.

Low Turnover

Consistent Teams, Consistent Success

Your dedicated team remains intact, so you can focus on your business, not hiring staff.

Bilingual EXPERTS

Fluency in Service, 
Mastery in Solutions

Our bilingual experts don’t just speak your clients' language — they master your industry.

higher savings

The Right Choice for 
Cost and Confidence

Cost-effective solutions that keep your business running smoothly — without worry.

Enhance Your
Operations Today!

Looking for tailored solutions for your business? Reach out today and let us provide you with a custom quote.

Experts in Every Industry We Serve
All Industry Solutions
Don't Just Take Our Word

What Our Clients Say

"We made the decision to outsource a portion of our call center positions to EGS and have not regretted it! Before, we were experiencing significant challenges with answering our phones. Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic. We had been using temp. agency staff to fill the gap but this was very costly and often inadequate. "
Sarina Brady
COO, Visiting Nurse Association of Central Jersey Community Health Center
"We have benefited greatly in our long-term relationship with EGS. Over the past 5 years of utilizing their services we have improved patient access, increased operational efficiencies, reduced costs, and will expand our relationship to include new patient centered technologies going forward."
COO of One of the Largest California FQHCs
"EGS has been instrumental to our team's growth and success as we launch new business initiatives. They have consistently demonstrated a strong commitment to our objectives, approaching each collaboration with enthusiasm and a deep understanding of our needs. The level of effort and dedication displayed by the EGS team is unparalleled, and their partnership has been invaluable in helping us achieve our goals."
Arielle Hassan
Resident Support Manager, Second Nature
"I just listened to this call, thank you for providing WORLD CLASS SERVICE to our patients. This patient was so happy with all the help you provided her, and you made her day less stressful."
Leading California Hospital
"Working with EGS has greatly improved our call center. They have helped reduce hold times, making it easier for patients to get the help they need quickly. EGS ensures calls are handled with care and professionalism, providing world-class service that leaves patients feeling supported and valued. Their teamwork and dedication have strengthened our processes, making patient interactions smoother and more efficient."
Lily Gonzalez
Patient Navigation Manager, Kaweah Health Clinics

Success in Numbers

Confidence In Results

With decades of experience in the outsourcing industry, our confidence stems from consistently exceeding expectations and knowing exactly what it takes to drive results.

50+ Reviews
2000
+
Expert Agents
148
K
Interactions / Day
95
%+
Satisfaction Score
Insights & Innovations

From The Blog

Read All Articles
Articles
4
min read

HRSA Compliance: Outsourcing 24/7 Nurse Triage to Meet Operational Requirements

Explore how AI-powered outsourced nurse triage helps FQHCs meet HRSA 24/7 access requirements, cut costs by up to 30%, reduce burnout, and boost patient satisfaction—while securing vital funding.
Read more
Articles
4
min read

Streamlining Complex Wraparound Payments: Tips for Medicare Advantage Coordination

Learn how AI helps FQHCs streamline Medicare Advantage wraparound payments, reduce claim errors, and boost collections by up to $3 million annually through automation and predictive analytics.
Read more
Articles
4
min read

Building Financial Reserves: Lessons from Top-Performing FQHCs

Learn how AI-powered revenue cycle optimization and predictive financial modeling help FQHCs build strong reserves, reduce costs, and secure long-term stability—ensuring resilience and continued care.
Read more
Articles
4
min read

Alternative Payment Methodologies (APMs): Expanding Revenue Opportunities

Discover how AI-powered risk stratification and APM analytics help FQHCs boost revenue by 10–20%, reduce hospitalizations, and improve care—ensuring sustainability in value-based payment models.
Read more
Articles
4
min read

Reducing Denials Through Data-Driven Claims Management

Learn how AI-powered claims scrubbing and predictive denial analytics help FQHCs cut denials by up to 50%, recover lost revenue, and reduce staff burnout—turning claims management into a strategic advantage.
Read more
Articles
4
min read

UDS Benchmarking 101: How to Compare and Improve Your FQHC’s Performance

Discover how AI-powered tools help Federally Qualified Health Centers (FQHCs) streamline UDS reporting, boost performance scores, and secure more funding—through automated data aggregation and predictive performance modeling.
Read more
Articles
4
min read

Shifting to Proactive Wellness: A New Era for FQHCs

Discover how AI scheduling, automated billing, and data analytics streamline FQHC operations, boost efficiency, reduce burnout, and improve patient care.
Read more
Articles
4
min read

Choosing the Right Billing Model: In-house vs. Outsourced vs. Hybrid

Discover how AI helps FQHCs reduce burnout, boost retention, and build a resilient workforce through automation and predictive analytics.
Read more
Articles
4
min read

Building a Resilient FQHC Workforce: Tackling Burnout and Turnover

Discover how AI helps FQHCs reduce burnout, boost retention, and build a resilient workforce through automation and predictive analytics.
Read more
Articles
4
min read

Overcoming Funding Constraints: Practical Strategies for FQHC Administrators

Facing funding challenges, FQHCs are turning to AI for solutions. Learn how AI-powered revenue cycle management and grant forecasting can boost revenue, reduce costs, and secure long-term sustainability.
Read more
Articles
4
min read

Automation in RCM: The Future of FQHC Billing

Discover how AI-powered automation is transforming revenue cycle management (RCM) for FQHCs—reducing denials, speeding up reimbursements, and freeing staff to focus on patient care.
Read more
Articles
4
min read

The Prospective Payment System (PPS) Demystified

Explore how AI is enhancing Medicare’s Prospective Payment System (PPS) through improved cost prediction, risk adjustment, and real-world tools like Viz.ai and LumineticsCore—leading to better outcomes and reduced healthcare costs.
Read more
Articles
4
min read

Navigating the 2025 Physician Fee Schedule: Key Takeaways for FQHCs

Discover how the 2025 Physician Fee Schedule impacts FQHCs, with a shift from G0511 to CPT codes. Learn about revenue potential, compliance steps, and how AI tools can streamline billing and care coordination.
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Articles
4
min read

Integrating Behavioral Health into Primary Care: Best Practices for FQHCs

Learn how FQHCs can integrate behavioral health into primary care with practical steps, case studies, and strategies to overcome funding and regulatory barriers—boosting outcomes for underserved populations.
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Articles
4
min read

Telehealth in FQHCs: Expanding Access While Bridging the Digital Divide

Discover how telehealth is transforming care in Federally Qualified Health Centers (FQHCs), expanding access for underserved communities while tackling the digital divide and shaping the future of equitable healthcare.
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Articles
4
min read

How One FQHC Used Automation to Reduce Administrative Burden

Discover how Federally Qualified Health Centers (FQHCs) can improve efficiency, reduce burnout, and enhance patient care through automation and data analytics, with real-world success stories and practical strategies.
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Podcast
4
min read

Revolutionizing Care: How AI Tools Are Transforming Patient Engagement in FQHCs

Discover how AI tools are revolutionizing patient care in Federally Qualified Health Centers (FQHCs). Learn about virtual assistants reducing wait times, multilingual support breaking down language barriers, and predictive analytics enabling proactive care management for the 29 million vulnerable Americans served by FQHCs. Explore real-world examples of improved efficiency, reduced administrative burden, and enhanced patient engagement.
Read more
Articles
4
min read

Modernizing FQHC Operations: Strategies for Efficiency in a Changing Landscape

Discover effective strategies for modernizing FQHC operations through automation and data analytics. Learn how AI scheduling, automated billing, and UDS data analysis can reduce staff burnout, improve efficiency, and enhance patient care. Explore real-world examples of FQHCs that captured additional revenue and increased appointment bookings through technology implementation.
Read more
Events
4
min read

Emerging Global Services to Exhibit at MSP EXPO Florida 2025

Company to Showcase Advanced AI-Driven Outsourcing Solutions February 11-13, 2025, at the Communications and Digital Transformation Event of the Year
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Articles
2
min read

Things to Consider When Selecting Your Contact Center

Selecting a contact center provider involves a multifaceted decision that extends beyond conventional considerations. Over my 12-year tenure in the contact center outsourcing realm, I've come to appreciate that while metrics like pricing, employee experience, and industry expertise are important, the cornerstone of success rests within the people of an organization.
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Articles
3
min read

Navigating Call Center Outsourcing: Leveraging Nearshore Excellence

In the realm of call center outsourcing, seeking a partner isn't merely a transaction; it's a quest for excellence that aligns with your brand's ethos and customer expectations. It's about finding a collaborator who not only embodies best practices but also offers the geographical advantage of a nearshore solution.
Read more
Articles
3
min read

The Best Approach to Converting Sales Leads and Free Trials. Think Location.

Leverage the Expertise of a lower cost (outside the U.S.) Call Center Provider whose Employees Live the U.S. Culture and Speak Exceptional English (and Spanish).
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Whitepapers
10
min read

Analyzing the Nationwide Impact of Minimum Wage Inceases: Leveraging Outsourced Call Center Operations for Sustainable Business Growth

This paper explores the nationwide impact of rising minimum wages, focusing on the challenges businesses face with heightened labor costs and compliance. Leveraging strategic outsourcing to enhance operational efficiencies provides a solution for reducing expenses and maintaining flexibility.
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Whitepapers
3
min read

The Impact of Senate Bill 525 on California Businesses: Leveraging Outsourced Call Center Operations as a Cost-Effective Solution

This paper scrutinizes California's Senate Bill 525, spotlighting its influence on businesses amidst escalated labor expenses and compliance burdens. It advocates leveraging outsourced call center operations as a strategic measure, offering cost efficiencies and flexibility to alleviate the bill's impact, ensuring sustained business growth in a dynamic regulatory landscape.
Read more
Read All Articles

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