Voice AI
AI Chat (SMS, Chat, Email)
Human-in-the-Loop
AI - Web Agents

AI Services

Revolutionizing Customer Support with AI

Ahead In Innovation

Multichannel, Agentic (Level 3) AI-systems

Chatbots — AI with conversational language
Reasoners — Human-level problem solving
Agents — Systems that can take actions (agentic behavior)
Innovators — AI that can aid in invention
Organizations — AI that can do the work of an entire org.

The Problem

Hidden Challenges of Deploying AI Systems

Enterprises are rapidly adopting AI to enhance efficiency and customer experiences, but implementation comes with critical challenges.

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Implementation Hurdles

Deploying safe, reliable, and high-performing AI systems requires specialized domain expertise and skilled talent to ensure successful integration.

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Adoption Challenges

Enterprises are increasingly implementing AI systems to emulate top performers, enhancing customer experiences and reducing costs. However, keeping pace with rapid AI advancements remains a significant obstacle.

Testing Inefficiencies

Current AI agent testing relies on unstructured, manual methods, offering limited insight into errors like hallucinations or conversational breakdowns. Replicating linguistic nuances is challenging, making systematic detection and resolution difficult.

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Designing Errors

Creating AI voice agents often involves manual prompt coding and trial-and-error, leading to unpredictability. Without real-world examples, agents struggle to understand patterns and instructions, especially when integrating with existing business logic and workflows, increasing error risks.

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Customer Dissatisfaction

Failures in AI voice agents and inadequate fallback mechanisms result in frustrating customer experiences. High failure rates lead to poor handoffs to human representatives, requiring customers to repeat information and diminishing trust and credibility.

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Our Process

The EGS AI Solution

At EGS, AI isn’t just another tool—it’s a strategic advantage. Our approach goes beyond automation, ensuring AI solutions are thoughtfully planned, seamlessly implemented, and optimized for peak performance. By understanding your unique business needs, we tailor AI voice systems that drive efficiency, accuracy, and real impact.

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Strategic Planning

EGS extends your team by offering comprehensive strategic planning for AI systems.

Personalized Implementation

We provide premium, personalized service and software for implementing AI systems.

In-depth Understanding

We invest time to thoroughly understand the intricacies of your business objectives and processes.

Optimal Performance

Our AI deployments achieve optimal uptime, accuracy, and performance.

Enhance Your
Operations Today

Looking for advanced AI solutions for your business? Reach out today and let us provide you with a custom roadmap to success.

Beyond Basic Support

AI-Powered Efficiency, Human-Level Care

AI is more than just automation—it’s about intelligent, seamless support that enhances efficiency and customer satisfaction. At EGS, our AI-driven solutions improve response times, streamline workflows, and optimize business processes, all while maintaining a human touch where it matters most.

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Instant, Intelligent Support

Voice AI

Conversational AI for conversational interactions- covering web and phone across in and outbound calls.

  • 24/7 Availability: Never miss a call or opportunity.
  • Scalable Call Handling: Manage high volumes simultaneously without added staff.
  • Personalization: Recognizes caller profiles, delivering tailored responses.‍
  • Cost Efficiency: Offload repetitive or high-volume calls, saving on labor.
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Omnichannel AI solution

AI Chat (SMS, Chat, Email)

Omnichannel AI solution for text-based interactions—covering SMS, live chat, and email to streamline support.

  • Instant Responses: Automated replies for routine inquiries.
  • Omnichannel Consistency: One platform for SMS, chat, and email.
  • Smart Routing: Escalates complex cases to human agents when needed.‍
  • Multilingual Support: Handle global audiences with ease.
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Real Human Insight

Human-in-the-Loop

Expert on-demand AI-trainers that step in and provide fallback coverage that provides high-quality human resolution for AI-self learning and improvement.

  • Accuracy & Quality: Ensures correct handling of nuanced issues.
  • Regulatory Compliance: Meets strict standards in Healthcare, Finance, etc.
  • Customer Trust: Offers human reassurance for sensitive topics.‍
  • Continuous Improvement: Human feedback teaches AI, boosting future performance
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Automated Website Workflows
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AI - Web Agents

Browser-based AI-agents that mimic human clicks and keystrokes that can reason for themselves across business logic, process, and actions - all without direct APIs.

  • Immediate Integration: Works with existing web interfaces, no custom coding needed.
  • End-to-End Automation: Completes entire online workflows autonomously.
  • Cross-Platform: Interacts with any tool or site that a human user can access.‍
  • Scalable Workforce: Deploy multiple agents to handle high-volume, repetitive tasks.
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Don’t Settle, Hire the Best

Why Choose EGS

Leveraging exceptional talent, innovative technology, and a true dedication to your success, we don’t just deliver results—we drive transformation. If you’re ready to move past the usual outsourcing approach, it’s time to discover what real partnership can achieve.

Low Turnover

Keep Your Team, 
Keep Your Progress

Your dedicated team remains intact, so you can focus on your business, not hiring staff.

Bilingual EXPERTS

Our Experts Speak Your Language

Our bilingual experts don’t just speak your clients' language — they master your industry.

higher savings

Efficiency That Saves You Time and Money

With EGS, you get top-tier service without the high costs or the hassle — just results.

Industry Solutions
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Our Process

Step-by-Step, 

We Deliver Excellence

Our process reflects our commitment to excellence. By carefully tailoring each phase to your business’s unique needs, we deliver consistent, high-quality results. From agent training to data security, we leave nothing to chance, ensuring you get the best service possible.

Step
1

Consultation Call

Our process begins with a personalized consultation call to understand your business goals and requirements. We dive deep into your needs to ensure our solutions are perfectly tailored to your expectations. From the first interaction, we position ourselves as your partner, not just your service provider.

Step
2

SLA Completion

We establish a comprehensive Service Level Agreement (SLA) outlining the terms, service levels, and confidentiality agreements. This ensures that all expectations are aligned and that both parties are on the same page from the start. With EGS, transparency is key—no hidden surprises.

Step
3

Agent Training & Staffing

We identify the necessary skill sets and determine the number of agents required to support your business. Our recruitment, training, and onboarding process ensures that every agent is equipped to meet your exact specifications and provide top-tier service.

Step
4

Data Security & Compliance

Data security is non-negotiable at EGS. We implement stringent security measures to comply with all relevant regulations and safeguard your customers' information. Our agents receive specialized training to ensure the highest standards of data privacy and protection are maintained at every level.

Step
5

Technology Assessment & Setup

Our experts assess your current infrastructure and identify any potential gaps. We ensure that the right technology is in place—whether it’s phone systems, CRM software, or other tools—integrating seamlessly into your contact center operations, then a testing guarantees that everything functions perfectly.

Step
6

Scripts & Knowledge Base

We collaborate closely with you to create tailored call scripts and knowledge base resources that align with your specific needs. These resources provide your agents with the tools they need to handle inquiries effectively, ensuring consistent and accurate communication with your customers.

Step
7

Performance Metrics & Reporting

We establish clear Key Performance Indicators (KPIs) to monitor progress and performance. Our advanced reporting tools allow us to provide regular updates, ensuring that you’re always informed about your contact center’s efficiency and success.

Step
8

Quality Assurance Procedures

Our dedicated quality assurance team ensures that every customer interaction meets the highest standards. We set up regular QA checks, calibration sessions, and scorecards tailored to your business to track performance and maintain top-notch service quality.

Step
9

Emergency Protocols

We design emergency protocols that empower our team to handle unexpected call volume spikes or urgent situations without a hitch. Our agents are well-prepared to keep operations running smoothly, even in high-pressure scenarios.

Step
10

Ongoing Communication & Review

We believe in consistent communication and improvement. Through regular meetings and reviews, we assess performance, address any concerns, and continuously refine our approach. EGS ensures that your evolving needs are always met.

Our Results Speak, So Do Our Clients

From streamlining operations to driving business growth, our case studies showcase the tangible impact EGS has made for businesses just like yours.

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Case Studies
"We have benefited greatly in our long-term relationship with EGS. Over the past 5 years of utilizing their services we have improved patient access, increased operational efficiencies, reduced costs, and will expand our relationship to include new patient centered technologies going forward."
COO of One of the Largest California FQHCs
"EGS has been instrumental to our team's growth and success as we launch new business initiatives. They have consistently demonstrated a strong commitment to our objectives, approaching each collaboration with enthusiasm and a deep understanding of our needs. The level of effort and dedication displayed by the EGS team is unparalleled, and their partnership has been invaluable in helping us achieve our goals."
Arielle Hassan
Resident Support Manager, Second Nature
"We made the decision to outsource a portion of our call center positions to EGS and have not regretted it! Before, we were experiencing significant challenges with answering our phones. Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic. We had been using temp. agency staff to fill the gap but this was very costly and often inadequate. "
Sarina Brady
COO, Visiting Nurse Association of Central Jersey Community Health Center
"I just listened to this call, thank you for providing WORLD CLASS SERVICE to our patients. This patient was so happy with all the help you provided her, and you made her day less stressful."
Leading California Hospital
"Working with EGS has greatly improved our call center. They have helped reduce hold times, making it easier for patients to get the help they need quickly. EGS ensures calls are handled with care and professionalism, providing world-class service that leaves patients feeling supported and valued. Their teamwork and dedication have strengthened our processes, making patient interactions smoother and more efficient."
Lily Gonzalez
Patient Navigation Manager, Kaweah Health Clinics
"We have benefited greatly in our long-term relationship with EGS. Over the past 5 years of utilizing their services we have improved patient access, increased operational efficiencies, reduced costs, and will expand our relationship to include new patient centered technologies going forward."
COO of One of the Largest California FQHCs
"We made the decision to outsource a portion of our call center positions to EGS and have not regretted it! Before, we were experiencing significant challenges with answering our phones. Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic. We had been using temp. agency staff to fill the gap but this was very costly and often inadequate. "
Sarina Brady
COO, Visiting Nurse Association of Central Jersey Community Health Center
"EGS has been instrumental to our team's growth and success as we launch new business initiatives. They have consistently demonstrated a strong commitment to our objectives, approaching each collaboration with enthusiasm and a deep understanding of our needs. The level of effort and dedication displayed by the EGS team is unparalleled, and their partnership has been invaluable in helping us achieve our goals."
Arielle Hassan
Resident Support Manager, Second Nature
"I just listened to this call, thank you for providing WORLD CLASS SERVICE to our patients. This patient was so happy with all the help you provided her, and you made her day less stressful."
Leading California Hospital
"Working with EGS has greatly improved our call center. They have helped reduce hold times, making it easier for patients to get the help they need quickly. EGS ensures calls are handled with care and professionalism, providing world-class service that leaves patients feeling supported and valued. Their teamwork and dedication have strengthened our processes, making patient interactions smoother and more efficient."
Lily Gonzalez
Patient Navigation Manager, Kaweah Health Clinics

Real Life Results

Read The Case StudyBook a Consultation

FAQs

Find answers to common questions about our services and how we can assist you or get in touch with us!

How can AI improve my business operations?

AI enhances efficiency by automating repetitive tasks, optimizing workflows, and providing intelligent customer interactions. From reducing response times to improving decision-making with data-driven insights, AI streamlines operations while maintaining a high level of service quality.

Will AI replace human agents in customer support?

No. AI is designed to complement human agents, not replace them. It handles routine inquiries, processes data, and provides quick responses, allowing human agents to focus on complex, high-value interactions that require empathy and critical thinking.

How secure is AI-driven automation for sensitive business processes?

Security is a top priority. EGS’s AI solutions are built with robust encryption, compliance with industry regulations, and continuous monitoring to protect sensitive data and ensure privacy in customer interactions.

Is AI difficult to integrate with my existing systems?

Not at all. Our AI solutions are designed for seamless integration with CRMs, ticketing systems, communication platforms, and other business tools. We ensure a smooth transition with minimal disruption to your operations.

Outsource Smarter, 

Grow Faster.