Call Center Assessment
Technology Assessment
Workflow Optimization
Productivity Assessment
Human Capital Assessment

Consulting Services

Let’s Rethink What’s Possible for Your Business

Beyond Basic Support

Expert Insights, Tailored Strategies

At EGS, we don’t just analyze your business—we transform it. Our consulting services are designed to uncover inefficiencies, optimize processes, and align your operations with your goals. From call center performance to workforce strategies and technology alignment, we provide actionable insights and customized solutions to help your business thrive in a competitive market.

Book a Consultation
Turning Calls Into Results

Call Center Assessment

At EGS, we go beyond standard evaluations to transform your call center operations. From identifying inefficiencies to uncovering hidden opportunities, our assessments focus on improving customer satisfaction, reducing costs, and maximizing productivity. Let us help you create a call center that truly drives success for your business.

Learn More
Tech That Works for You

Technology Assessment

EGS dives deep into your technology infrastructure to identify gaps, optimize performance, and future-proof your systems. Our comprehensive assessment provides actionable insights to help you integrate the best tools, streamline processes, and align technology with your business goals.

Learn More
Work Smarter, Not Harder

Workflow Optimization

EGS transforms your workflows into well-oiled machines. By eliminating bottlenecks and simplifying processes, we help your business boost efficiency, reduce costs, and achieve faster turnaround times. Whether it’s minor tweaks or a full overhaul, we’re here to make your operations seamless.

Learn More
Focus, Perform, Succeed

Productivity Assessment

EGS helps you uncover the hidden potential within your team. Our productivity assessments focus on pinpointing inefficiencies, enhancing collaboration, and creating strategies for sustained growth. With our support, your team can work smarter, deliver better results, and reach new heights.

Learn More
People-Powered Success

Human Capital Assessment

EGS takes a deep dive into your workforce to identify opportunities for growth and alignment. From recruitment strategies to employee development, our assessments help you build a stronger, more engaged team that’s equipped to drive your business forward.

Learn More
Don’t Settle, Hire the Best

Why Choose EGS

Leveraging exceptional talent, innovative technology, and a true dedication to your success, we don’t just deliver results—we drive transformation. If you’re ready to move past the usual outsourcing approach, it’s time to discover what real partnership can achieve.

No Turnover

Keep Your Team, 
Keep Your Progress

Your dedicated team remains intact, so you can focus on your business, not hiring staff.

Bilingual EXPERTS

Our Experts Speak Your Language

Our bilingual experts don’t just speak your clients' language — they master your industry.

higher saving

Efficiency That Saves You Time and Money

With EGS, you get top-tier service without the high costs or the hassle — just results.

Industry Solutions
Book A Consultation

Our Process

Step-by-Step, 

We Deliver Excellence

Our process reflects our commitment to excellence. By carefully tailoring each phase to your business’s unique needs, we deliver consistent, high-quality results. From agent training to data security, we leave nothing to chance, ensuring you get the best service possible.

Step
1

Consultation Call

Our process begins with a personalized consultation call to understand your business goals and requirements. We dive deep into your needs to ensure our solutions are perfectly tailored to your expectations. From the first interaction, we position ourselves as your partner, not just your service provider.

Step
2

SLA Completion

We establish a comprehensive Service Level Agreement (SLA) outlining the terms, service levels, and confidentiality agreements. This ensures that all expectations are aligned and that both parties are on the same page from the start. With EGS, transparency is key—no hidden surprises.

Step
3

Agent Training & Staffing

We identify the necessary skill sets and determine the number of agents required to support your business. Our recruitment, training, and onboarding process ensures that every agent is equipped to meet your exact specifications and provide top-tier service.

Step
4

Data Security & Compliance

Data security is non-negotiable at EGS. We implement stringent security measures to comply with all relevant regulations and safeguard your customers' information. Our agents receive specialized training to ensure the highest standards of data privacy and protection are maintained at every level.

Step
5

Technology Assessment & Setup

Our experts assess your current infrastructure and identify any potential gaps. We ensure that the right technology is in place—whether it’s phone systems, CRM software, or other tools—integrating seamlessly into your contact center operations, then a testing guarantees that everything functions perfectly.

Step
6

Scripts & Knowledge Base

We collaborate closely with you to create tailored call scripts and knowledge base resources that align with your specific needs. These resources provide your agents with the tools they need to handle inquiries effectively, ensuring consistent and accurate communication with your customers.

Step
7

Performance Metrics & Reporting

We establish clear Key Performance Indicators (KPIs) to monitor progress and performance. Our advanced reporting tools allow us to provide regular updates, ensuring that you’re always informed about your contact center’s efficiency and success.

Step
8

Quality Assurance Procedures

Our dedicated quality assurance team ensures that every customer interaction meets the highest standards. We set up regular QA checks, calibration sessions, and scorecards tailored to your business to track performance and maintain top-notch service quality.

Step
9

Emergency Protocols

We design emergency protocols that empower our team to handle unexpected call volume spikes or urgent situations without a hitch. Our agents are well-prepared to keep operations running smoothly, even in high-pressure scenarios.

Step
10

Ongoing Communication & Review

We believe in consistent communication and improvement. Through regular meetings and reviews, we assess performance, address any concerns, and continuously refine our approach. EGS ensures that your evolving needs are always met.

Our Results Speak, So Do Our Clients

From streamlining operations to driving business growth, our case studies showcase the tangible impact EGS has made for businesses just like yours.

Book a Consultation
Case Studies
"We have benefited greatly in our long-term relationship with EGS. Over the past 5 years of utilizing their services we have improved patient access, increased operational efficiencies, reduced costs, and will expand our relationship to include new patient centered technologies going forward."
COO of One of the Largest California FQHCs
"EGS has been instrumental to our team's growth and success as we launch new business initiatives. They have consistently demonstrated a strong commitment to our objectives, approaching each collaboration with enthusiasm and a deep understanding of our needs. The level of effort and dedication displayed by the EGS team is unparalleled, and their partnership has been invaluable in helping us achieve our goals."
Arielle Hassan
Resident Support Manager, Second Nature
"Working with EGS has greatly improved our call center. They have helped reduce hold times, making it easier for patients to get the help they need quickly. EGS ensures calls are handled with care and professionalism, providing world-class service that leaves patients feeling supported and valued. Their teamwork and dedication have strengthened our processes, making patient interactions smoother and more efficient."
Lily Gonzalez
Patient Navigation Manager, Kaweah Health Clinics
"We made the decision to outsource a portion of our call center positions to EGS and have not regretted it! Before, we were experiencing significant challenges with answering our phones. Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic. We had been using temp. agency staff to fill the gap but this was very costly and often inadequate. "
Sarina Brady
COO, Visiting Nurse Association of Central Jersey Community Health Center
"I just listened to this call, thank you for providing WORLD CLASS SERVICE to our patients. This patient was so happy with all the help you provided her, and you made her day less stressful."
Leading California Hospital
"I just listened to this call, thank you for providing WORLD CLASS SERVICE to our patients. This patient was so happy with all the help you provided her, and you made her day less stressful."
Leading California Hospital
"Working with EGS has greatly improved our call center. They have helped reduce hold times, making it easier for patients to get the help they need quickly. EGS ensures calls are handled with care and professionalism, providing world-class service that leaves patients feeling supported and valued. Their teamwork and dedication have strengthened our processes, making patient interactions smoother and more efficient."
Lily Gonzalez
Patient Navigation Manager, Kaweah Health Clinics
"We made the decision to outsource a portion of our call center positions to EGS and have not regretted it! Before, we were experiencing significant challenges with answering our phones. Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic. We had been using temp. agency staff to fill the gap but this was very costly and often inadequate. "
Sarina Brady
COO, Visiting Nurse Association of Central Jersey Community Health Center
"EGS has been instrumental to our team's growth and success as we launch new business initiatives. They have consistently demonstrated a strong commitment to our objectives, approaching each collaboration with enthusiasm and a deep understanding of our needs. The level of effort and dedication displayed by the EGS team is unparalleled, and their partnership has been invaluable in helping us achieve our goals."
Arielle Hassan
Resident Support Manager, Second Nature
"We have benefited greatly in our long-term relationship with EGS. Over the past 5 years of utilizing their services we have improved patient access, increased operational efficiencies, reduced costs, and will expand our relationship to include new patient centered technologies going forward."
COO of One of the Largest California FQHCs

Real Life Results

Read The Case StudyBook a Consultation

FAQs

Find answers to common questions about our services and how we can assist you or get in touch with us!

What industries do your consulting services cater to?

EGS consulting services are designed to meet the unique needs of various industries, including healthcare, technology, financial services, e-commerce, and more. We tailor our solutions to align with your specific goals and challenges, ensuring maximum impact.

How do your Workflow Optimization services improve efficiency?

Our Workflow Optimization services focus on eliminating bottlenecks, simplifying processes, and boosting efficiency. By creating seamless, scalable workflows, we help your business save time, reduce costs, and achieve faster, more reliable results.

How does the Call Center Assessment benefit my business?

Our Call Center Assessment identifies inefficiencies, uncovers opportunities for improvement, and enhances customer satisfaction. By optimizing workflows, agent performance, and customer interactions, we help your call center become a true driver of success.

What is included in a Technology Assessment?

EGS’s Technology Assessment evaluates your existing infrastructure, identifies gaps, and recommends tailored solutions to optimize performance. We ensure your technology is aligned with your business goals, streamlining operations and supporting long-term growth.

Outsource Smarter, 

Grow Faster.