Inbound Calls
Technical Support
Sales Generation
Billing Support
Customer Outreach

Voice Customer Experience

Tired of Call Centers That Just Read Scripts?

Beyond Basic Support

Innovative Call Center Outsourcing Solutions

At EGS, we go beyond basic support—our agents are an extension of your team, trained to deliver personalized, efficient service every time. From technical troubleshooting to customer care, we handle it all with professionalism and expertise.

Book a Consultation
Every Call is an Opportunity

Inbound Calls

EGS handles inbound calls with precision and care, ensuring your customers receive prompt, professional support. With our focus on quality interactions, we help elevate your brand’s reputation through exceptional service delivery.

Learn More
Experts of Complex Issues

Technical Support

At EGS, we go beyond the standard tech support. Our expert teams don’t just read off a script—they dive in, solve the real issues, and get your customers back on track fast. Whether it’s troubleshooting complex IT problems or providing step-by-step guidance, we deliver technical support that’s fast, reliable, and tailored to your business. We’re here to keep your operations running smoothly, every time.

Learn More
Closing Deals, Driving Growth

Sales Generation

EGS doesn’t just focus on volume—we focus on value. Our sales generation service drives meaningful growth by turning qualified leads into loyal customers, helping you hit your business goals faster and smarter.

Learn More
Smooth Transactions

Billing Support

EGS takes the complexity out of billing. Our billing support team ensures that every transaction is accurate, timely, and hassle-free for your customers. From resolving disputes to handling payments, we deliver seamless service that keeps your billing processes efficient and your customers satisfied. With EGS, billing isn’t just about numbers—it’s about delivering a flawless experience every time.

Learn More
Stay Connected, Stay Ahead

Customer Outreach

Our customer outreach services are designed to engage, nurture, and retain your audience with personalized communication that hits the mark. From follow-ups to feedback, we ensure your customers feel valued and connected to your brand. It’s not just about keeping in touch — it’s about building lasting relationships that drive loyalty and growth.

Learn More
Instant, Intelligent Support

Voice AI

EGS’s Voice AI App delivers intelligent, real-time customer interactions without the need for human intervention. Unlike traditional IVRs, our AI-driven voice assistants understand intent, respond naturally, and solve problems efficiently. Whether it’s customer inquiries, appointment scheduling, or troubleshooting, our AI ensures a seamless and frustration-free experience.

Learn More
Don’t Settle, Hire the Best

Why Choose EGS

Leveraging exceptional talent, innovative technology, and a true dedication to your success, we don’t just deliver results—we drive transformation. If you’re ready to move past the usual outsourcing approach, it’s time to discover what real partnership can achieve.

No Turnover

Keep Your Team, 
Keep Your Progress

Your dedicated team remains intact, so you can focus on your business, not hiring staff.

Bilingual EXPERTS

Our Experts Speak Your Language

Our bilingual experts don’t just speak your clients' language — they master your industry.

higher saving

Efficiency That Saves You Time and Money

With EGS, you get top-tier service without the high costs or the hassle — just results.

Industry Solutions
Book A Consultation

Our Process

Step-by-Step, 

We Deliver Excellence

Our process reflects our commitment to excellence. By carefully tailoring each phase to your business’s unique needs, we deliver consistent, high-quality results. From agent training to data security, we leave nothing to chance, ensuring you get the best service possible.

Step
1

Consultation Call

Our process begins with a personalized consultation call to understand your business goals and requirements. We dive deep into your needs to ensure our solutions are perfectly tailored to your expectations. From the first interaction, we position ourselves as your partner, not just your service provider.

Step
2

SLA Completion

We establish a comprehensive Service Level Agreement (SLA) outlining the terms, service levels, and confidentiality agreements. This ensures that all expectations are aligned and that both parties are on the same page from the start. With EGS, transparency is key—no hidden surprises.

Step
3

Agent Training & Staffing

We identify the necessary skill sets and determine the number of agents required to support your business. Our recruitment, training, and onboarding process ensures that every agent is equipped to meet your exact specifications and provide top-tier service.

Step
4

Data Security & Compliance

Data security is non-negotiable at EGS. We implement stringent security measures to comply with all relevant regulations and safeguard your customers' information. Our agents receive specialized training to ensure the highest standards of data privacy and protection are maintained at every level.

Step
5

Technology Assessment & Setup

Our experts assess your current infrastructure and identify any potential gaps. We ensure that the right technology is in place—whether it’s phone systems, CRM software, or other tools—integrating seamlessly into your contact center operations, then a testing guarantees that everything functions perfectly.

Step
6

Scripts & Knowledge Base

We collaborate closely with you to create tailored call scripts and knowledge base resources that align with your specific needs. These resources provide your agents with the tools they need to handle inquiries effectively, ensuring consistent and accurate communication with your customers.

Step
7

Performance Metrics & Reporting

We establish clear Key Performance Indicators (KPIs) to monitor progress and performance. Our advanced reporting tools allow us to provide regular updates, ensuring that you’re always informed about your contact center’s efficiency and success.

Step
8

Quality Assurance Procedures

Our dedicated quality assurance team ensures that every customer interaction meets the highest standards. We set up regular QA checks, calibration sessions, and scorecards tailored to your business to track performance and maintain top-notch service quality.

Step
9

Emergency Protocols

We design emergency protocols that empower our team to handle unexpected call volume spikes or urgent situations without a hitch. Our agents are well-prepared to keep operations running smoothly, even in high-pressure scenarios.

Step
10

Ongoing Communication & Review

We believe in consistent communication and improvement. Through regular meetings and reviews, we assess performance, address any concerns, and continuously refine our approach. EGS ensures that your evolving needs are always met.

Our Results Speak, So Do Our Clients

From streamlining operations to driving business growth, our case studies showcase the tangible impact EGS has made for businesses just like yours.

Book a Consultation
Case Studies
"EGS has been instrumental to our team's growth and success as we launch new business initiatives. They have consistently demonstrated a strong commitment to our objectives, approaching each collaboration with enthusiasm and a deep understanding of our needs. The level of effort and dedication displayed by the EGS team is unparalleled, and their partnership has been invaluable in helping us achieve our goals."
Arielle Hassan
Resident Support Manager, Second Nature
"We made the decision to outsource a portion of our call center positions to EGS and have not regretted it! Before, we were experiencing significant challenges with answering our phones. Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic. We had been using temp. agency staff to fill the gap but this was very costly and often inadequate. "
Sarina Brady
COO, Visiting Nurse Association of Central Jersey Community Health Center
"We have benefited greatly in our long-term relationship with EGS. Over the past 5 years of utilizing their services we have improved patient access, increased operational efficiencies, reduced costs, and will expand our relationship to include new patient centered technologies going forward."
COO of One of the Largest California FQHCs
"I just listened to this call, thank you for providing WORLD CLASS SERVICE to our patients. This patient was so happy with all the help you provided her, and you made her day less stressful."
Leading California Hospital
"Working with EGS has greatly improved our call center. They have helped reduce hold times, making it easier for patients to get the help they need quickly. EGS ensures calls are handled with care and professionalism, providing world-class service that leaves patients feeling supported and valued. Their teamwork and dedication have strengthened our processes, making patient interactions smoother and more efficient."
Lily Gonzalez
Patient Navigation Manager, Kaweah Health Clinics
"I just listened to this call, thank you for providing WORLD CLASS SERVICE to our patients. This patient was so happy with all the help you provided her, and you made her day less stressful."
Leading California Hospital
"We made the decision to outsource a portion of our call center positions to EGS and have not regretted it! Before, we were experiencing significant challenges with answering our phones. Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic. We had been using temp. agency staff to fill the gap but this was very costly and often inadequate. "
Sarina Brady
COO, Visiting Nurse Association of Central Jersey Community Health Center
"EGS has been instrumental to our team's growth and success as we launch new business initiatives. They have consistently demonstrated a strong commitment to our objectives, approaching each collaboration with enthusiasm and a deep understanding of our needs. The level of effort and dedication displayed by the EGS team is unparalleled, and their partnership has been invaluable in helping us achieve our goals."
Arielle Hassan
Resident Support Manager, Second Nature
"We have benefited greatly in our long-term relationship with EGS. Over the past 5 years of utilizing their services we have improved patient access, increased operational efficiencies, reduced costs, and will expand our relationship to include new patient centered technologies going forward."
COO of One of the Largest California FQHCs
"Working with EGS has greatly improved our call center. They have helped reduce hold times, making it easier for patients to get the help they need quickly. EGS ensures calls are handled with care and professionalism, providing world-class service that leaves patients feeling supported and valued. Their teamwork and dedication have strengthened our processes, making patient interactions smoother and more efficient."
Lily Gonzalez
Patient Navigation Manager, Kaweah Health Clinics

Real Life Results

Federally Qualified Health Centers (FQHC) Contact Center

The EGS technology, combined with highly trained call center representatives in Hermosillo, Sonora, Mexico, implemented a scalable work at home and brick-and-mortar contact center when the COVID-19 lockdown took effect in the USA.

Reduced patient wait times
90
%
Reduced patient wait times within their call center by 45 minutes (90%).
Reduced patient wait times
45
%
Reduced costs, including taxes and overhead by 45% by leveraging Mexican agents.
Improved abandonment rates
90
%
Improved call center abandonment rates by 90% due to low call center hold times.
Read The Case StudyBook a Consultation

FAQs

Find answers to common questions about our services and how we can assist you or get in touch with us!

How does EGS ensure high-quality customer interactions?

At EGS, we don’t believe in cookie-cutter solutions. Every agent is thoroughly trained on your specific business needs, customer service standards, and brand voice. We also implement regular quality assurance checks, performance evaluations, and feedback loops to ensure that every call meets the highest standards of customer care.

Can EGS handle seasonal spikes in call volume?

Absolutely. We understand that call volumes can fluctuate, especially during peak seasons. EGS designs flexible staffing models to scale up or down based on your needs. Our emergency protocols and robust infrastructure ensure that your customers always receive prompt, professional service, no matter how busy things get.

How does EGS integrate with my existing technology systems?

Seamlessly. Our team assesses your current infrastructure and ensures smooth integration with our contact center solutions. From phone systems to CRM platforms, we’ll make sure our technology works with yours without disrupting your operations.

What type of reports and performance metrics do I receive?

You’ll have full visibility. EGS provides detailed, regular performance reports tailored to your specific KPIs. We track everything from call response times to customer satisfaction, and we’re always available to review results with you to ensure continuous improvement.

Outsource Smarter, 

Grow Faster.