Outsourcing Solutions for the Healthcare Industry
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Secure, Streamlined Solutions for Healthcare
At EGS, we take the hassle out of healthcare administration with services that cover your every need, from seamless integration to secure data handling. Our solutions help you optimize operations, so you can focus on patient outcomes.
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Every Service, Every Detail Covered
From scheduling and referrals to billing and record management, EGS covers every aspect of healthcare administration.
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Seamless, Stress-Free Integration
Our solutions integrate with leading healthcare platforms, ensuring a seamless transition and uninterrupted service for your practice.
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Patient Data, Fully Protected
EGS safeguards your patient data with rigorous protocols, ensuring HIPAA compliance and privacy protection.
Our Services for the Healthcare Industry
Healthcare requires precision, efficiency, and a patient-first approach. From managing patient records to insurance pre-authorizations, we offer reliable, efficient support to take the administrative burden off your shoulders, so you can focus on what matters most — your patients.
Medical Referrals Management
Whether it’s tracking referral status or managing follow-up care, at EGS, we manage the entire referral process from start to finish, ensuring seamless patient transitions between providers.
Insurance Pre-Authorizations
We coordinate with insurance providers, managing all the paperwork and follow-ups to secure approvals as quickly as possible, so you can focus on patient care instead of paperwork.
Appointment Scheduling
At EGS, we streamline appointment scheduling to ensure that your patients can easily book and confirm visits. From managing high call volumes to sending timely reminders, our service reduces no-shows.
Prescription Refills
Efficient and accurate prescription refill services ensure your patients stay on track with their medications. By streamlining the process and minimizing delays, we help maintain continuity of care.
Health Record Calls
Fast and secure handling of health record requests. Our streamlined process supports compliance with healthcare regulations while enhancing the efficiency of medical record management
Account Billing & RCM
At EGS, we streamline your account billing process to ensure accuracy, transparency, and efficiency. Our team handles everything from invoicing to account reconciliation, reducing errors and freeing up your resources.
Document Processing
EGS transforms your document processing. Whether it’s digitizing records, handling compliance documentation, or managing high volumes of data, we ensure accuracy and speed at every step.
Clinic Help Desk
We ensure seamless support for both patients and staff. From addressing inquiries to managing appointment changes and follow-ups, we provide efficient, reliable assistance that keeps your clinic running smoothly.
Digital Support
We ensure patients stay connected across email, SMS, social media, and in-app messaging. From appointment reminders to answering health-related inquiries, we provide timely and secure communication.
AI and Business Intelligence
From streamlining administrative tasks to enhancing patient care, at EGS, our AI and Business Intelligence services empower healthcare providers with data-driven insights and intelligent automation.
Disaster Recovery & Backup
At EGS, our Disaster Recovery and Backup services ensure your critical data is always protected. With secure, compliant solutions and rapid recovery protocols, we safeguard your operations against disruptions, keeping your information safe and your services uninterrupted.
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Electronic Health Record (EHR) Platforms
At EGS, we specialize in seamless integration with a wide range of Electronic Health Record (EHR) platforms, ensuring that your operations run smoothly no matter which system you use. Whether it's integrating with popular platforms like EPIC or Dentrix, or tailoring our services to your specific needs, our team ensures compatibility and efficiency at every step. With our expertise, you can focus on patient care while we handle the technology.
- Allscripts
- Athena
- Availity
- Centricity
- Dentrix
- EPIC
- EMA
- E-Clinical Works
- GPMS
- Medinformatix
- NextGen
- Phreesia
- Waystar
- Zendesk
Softphones & Applications
At EGS, we ensure seamless integration with a wide variety of softphone systems to keep your communication lines running smoothly. Whether you're using platforms like RingCentral or Webex, our team is well-versed in setting up and managing these systems for optimal efficiency, ensuring crystal-clear communication with your customers and internal teams.
Additionally, we support a broad range of applications and frameworks such as .NET Framework and AWS, allowing for flexible, reliable solutions that match your technical environment. Our team handles the integration process, ensuring everything from cloud services to operating systems works in harmony with your business processes.
- 3CX
- ESI Telephony
- Mitel
- MXIE
- NUSO comm
- Ooma
- RingCentral
- Shoretell
- TalkDesk
- THRIO
- VONAGE
- Webex
- WeConnect
- .NET Framework
- Oracle
- AWS
- Linux
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What EGS Can
Do for You
Every industry has its challenges, and EGS is here to solve them. Let’s talk about how we can help you.
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Federally Qualified Health Centers (FQHC) Contact Center
The EGS technology, combined with highly trained call center representatives in Hermosillo, Sonora, Mexico, implemented a scalable work at home and brick-and-mortar contact center when the COVID-19 lockdown took effect in the USA.
What Our Clients Say
Our Process
We Deliver Excellence
Our process reflects our commitment to excellence. By carefully tailoring each phase to your business’s unique needs, we deliver consistent, high-quality results. From agent training to data security, we leave nothing to chance, ensuring you get the best service possible.
Frequently Asked Questions
At EGS, we take privacy and security seriously. Our processes are fully compliant with HIPAA regulations and other relevant healthcare standards to ensure that all patient information is handled with the utmost confidentiality. We implement strict data security protocols and provide regular training to our staff, ensuring that your patient data is always protected.
Absolutely. EGS specializes in seamless integration with your existing electronic health record (EHR) systems, scheduling platforms, and other healthcare technologies. Our team assesses your current infrastructure and customizes our services to ensure smooth operations and compatibility.
EGS offers a comprehensive range of services for healthcare organizations, including appointment scheduling, end-to-end referral management, insurance pre-authorizations, medical record calls, and prescription refill management. Our tailored solutions ensure that your administrative processes are streamlined and efficient, allowing your team to focus on delivering quality care.
EGS helps healthcare providers streamline their operations by handling time-consuming administrative tasks like scheduling, billing, and referral management. Our efficient processes and trained agents take on the heavy lifting, freeing up your internal staff to focus on patient care and improving overall efficiency.
No Industry Too Complex,
No Challenge Too Big.
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