Voice AI

Voice AI That Listens, Learns, and Engages

Don’t Settle, Choose the Best

Our Voice AI Features

The right AI solution should feel natural, adapt seamlessly, and work across every touchpoint to enhance your business operations. Explore the key features that make EGS AI a game-changer in customer engagement and operational excellence.

Smarter AI, Faster Deployment

Zero-shot Set-up

AI-agents created and trained through demonstration calls or previous recordings for quick set-up and stylistic capture.

AI That Talks Like You

Human-like Voice Agents

Features include proprietary turn-taking models, interruptibility, low latency, and lifelike voice cloning.

Always On, Always Ready

24/7 Availability

AI agents are available around the clock to provide consistent customer & sales support.

Seamless Support Everywhere

Omnichannel Support

Seamless communication across multiple platforms such as phone, SMS, email, and social media.

Breaking Language Barriers

Multilingual Capabilities

AI agents proficient in multiple languages to cater to diverse customer demographics.

Proactive & Responsive AI

In/outbound Use Cases

AI agents can be deployed for inbound inquiries or outbound initiatives through a lead list.

AI with a Safety Net

Human-in-the-Loop Support

100% coverage for conversations where AI agents fall short, with on-demand, graduate-level AI trainers.

Smarter with Every Interaction

Automatic Self-Learning

After every HITL call becomes another data for our training set for auto maintenance and self-learning. In short, our AI-agents automatically improve over time without lifting a finger.

Enhance Your
Operations Today

Looking for tailored solutions for your business? Reach out today and let us provide you with a custom quote.

Don't Just Take Our Word

How It Works

Step-by-Step, We Deliver Excellence

Our process reflects our commitment to excellence. By carefully tailoring each phase to your business’s unique needs, we deliver consistent, high-quality results. From training to data security, we leave nothing to chance, ensuring you always get the best service possible.

Step
1

Demonstration-Driven Training

Simply record or simulate calls with your top performers. Our AI learns the best pitches, responses, and processes, drastically cutting time to production.

Step
2

Automated Voice Simulation Testing

Before going live, we simulate thousands of calls with our AI voice agent and measure performance via advanced language models—saving time and preventing real-world failures.

Step
3

Adaptive Turn-Taking from Dual-Channel Data

By training on two-channel recordings, we capture both sides of a conversation. Our AI can politely interrupt or shift topics dynamically, emulating a true human call flow.

Step
4

Automated Reinforcement Learning (RL) from Historical Calls

EGS Global’s platform continuously fine-tunes from past call data to adapt quickly, reduce errors, and improve conversion rates without expensive manual oversight.

Step
5

Human Oversight & Continuous Improvement

Skilled trainers step in whenever needed, refining the system to accommodate changing regulations, product lines, and best practices.

Outsource Smarter,
Grow Faster