Case Studies

Success Stories that 
Speak for Themselves

Explore our case studies to see how EGS has transformed challenges into opportunities and delivered measurable results across industries.

Healthcare
6
min read

Federally Qualified Health Centers (FQHC)

Emerging Global Services (EGS) implements a scalable contact center in ten days for a large Federally Qualified Healthcare Clinic, just a month after the COVID-19 lockdown
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SaaS
6
min read

Healthcare Communications SaaS Provider Contact Center

EGS implements scalable contact center and A.I. platform for growing Healthcare Communications SaaS Provider.
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E-Commerce
7
min read

Global cross-border shipping E-tailer customer support center

EGS implements a fully functional, multi-lingual, multichannel customer support center for this global cross-border shipping E-tailer
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Travel & Hospitality
6
min read

Scalable omni-channel contact center for a Rental Car Company

We implemented a scalable omni-channel contact center platform staffed with highly trained bi-lingual agents to improve profits and Net Promoter Scores (NPS) for a rapidly expanding rental car company.
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MSPs
5
min read

EGS implements a flexible weekend and overnight staffing model

The EGS staffing model is designed to be flexible for our clients, allowing them to leverage our highly skilled and trained I.T. professionals, to supplement their internal staffing needs quickly and costeffectively.
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