Need a Partner
You Can Trust?
Welcome to EGS

At Emerging Global Services, we don’t just offer outsourcing solutions — we redefine what it means to partner with a company that truly invests in your success.

Book a Consultation

Industry Solutions

5.0

Customer reviews

Average review:

5.0

2000

Expert agents

148

Interactions / Day

satisfaction score

2000

Expert agents

148

Interactions / Day

Satisfaction Score

When You Win, We Win

We’re

The Engine

Behind Your Business’

Success

Our Core Services

The EGS Difference

Dedicated teams fully aligned with your goals

At EGS, our employees become your dedicated team members, intricately trained in your business processes to ensure seamless integration and superior results.

Book a Consultation

Industry Solutions

No scripts,  
just solutions.

Stuck in a loop with call center scripts that don’t address your issue? We get it.

Our Experts,
Your Team!

Our teams don't just support your business —  they become a part of it. EGS provides fluent.

Complex IT problems?  Consider them solved!

EGS isn’t just a middleman; we're your IT powerhouse. From tackling intricate.

Don't Just Take Our Word

The best decision

Invaluable partnership

Increased operational efficiencies

Handled with care and professionalism

World Class Service for patients

"We made the decision to outsource a portion of our call center positions to EGS and have not regretted it! Before, we were experiencing significant challenges with answering our phones. Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic. We had been using temp. agency staff to fill the gap but this was very costly and often inadequate. "

Sarina Brady

COO, Visiting Nurse Association of Central Jersey Community Health Center

"EGS has been instrumental to our team's growth and success as we launch new business initiatives. They have consistently demonstrated a strong commitment to our objectives, approaching each collaboration with enthusiasm and a deep understanding of our needs. The level of effort and dedication displayed by the EGS team is unparalleled, and their partnership has been invaluable in helping us achieve our goals."

Arielle Hassan

Resident Support Manager, Second Nature

"We have benefited greatly in our long-term relationship with EGS. Over the past 5 years of utilizing their services we have improved patient access, increased operational efficiencies, reduced costs, and will expand our relationship to include new patient centered technologies going forward."

COO of One of the Largest California FQHCs

"Working with EGS has greatly improved our call center. They have helped reduce hold times, making it easier for patients to get the help they need quickly. EGS ensures calls are handled with care and professionalism, providing world-class service that leaves patients feeling supported and valued. Their teamwork and dedication have strengthened our processes, making patient interactions smoother and more efficient."

Lily Gonzalez

Patient Navigation Manager, Kaweah Health Clinics

"I just listened to this call, thank you for providing WORLD CLASS SERVICE to our patients. This patient was so happy with all the help you provided her, and you made her day less stressful."

Leading California Hospital

The Experts Behind EGS

Decades of Leadership, 
Driving Your Success

Founder & CEO

Steve Shefveland

A seasoned leader with 34 years in sales and operations, specializing in contact center outsourcing and innovative revenue strategies.

Chief Operating Officer

Adrian Reynoso

Specializing in financial, healthcare, and telephony support, with technical expertise and a consultative coaching style for top talent.

Chief Revenue Officer

Joe Meehan

With 30+ years in customer engagement and sales, Joe collaborates with C-suite leaders to enhance experiences, efficiency, and brand visibility.

Chief Technology Officer

Ken Linger

With 25+ years in IT leadership, Ken specializes in IT strategy, cloud architecture, and scalable tech solutions for call center innovation.

Company Milestones

Our Journey Through
Time and Innovation

2000

EGS is Founded

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2000

Milestone Name

2000

Milestone Name

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Insights & Innovations

From The Blog

Read All Articles

Articles

min read

Things to Consider When Selecting Your Contact Center

Selecting a contact center provider involves a multifaceted decision that extends beyond conventional considerations. Over my 12-year tenure in the contact center outsourcing realm, I've come to appreciate that while metrics like pricing, employee experience, and industry expertise are important, the cornerstone of success rests within the people of an organization.

Articles

min read

Navigating Call Center Outsourcing: Leveraging Nearshore Excellence

In the realm of call center outsourcing, seeking a partner isn't merely a transaction; it's a quest for excellence that aligns with your brand's ethos and customer expectations. It's about finding a collaborator who not only embodies best practices but also offers the geographical advantage of a nearshore solution.

Articles

min read

The Best Approach to Converting Sales Leads and Free Trials. Think Location.

Leverage the Expertise of a lower cost (outside the U.S.) Call Center Provider whose Employees Live the U.S. Culture and Speak Exceptional English (and Spanish).

Whitepapers

min read

Analyzing the Nationwide Impact of Minimum Wage Inceases: Leveraging Outsourced Call Center Operations for Sustainable Business Growth

This paper explores the nationwide impact of rising minimum wages, focusing on the challenges businesses face with heightened labor costs and compliance. Leveraging strategic outsourcing to enhance operational efficiencies provides a solution for reducing expenses and maintaining flexibility.

Whitepapers

min read

The Impact of Senate Bill 525 on California Businesses: Leveraging Outsourced Call Center Operations as a Cost-Effective Solution

This paper scrutinizes California's Senate Bill 525, spotlighting its influence on businesses amidst escalated labor expenses and compliance burdens. It advocates leveraging outsourced call center operations as a strategic measure, offering cost efficiencies and flexibility to alleviate the bill's impact, ensuring sustained business growth in a dynamic regulatory landscape.

Read All Articles

We Know What Works. 
Are you In?

Our Services Industry Solutions

Our Core Services

Voice Customer Experience

Digital Customer Experience

Technology Services

Consulting Services

Business Processes

AI Services

The EGS Difference

Dedicated teams fully aligned with your goals

No scripts, just solutions.

Our Experts,Your Team!

Complex IT problems? Consider them solved!

The best decision

The best decision

The best decision

The best decision

The best decision

The best decision

Invaluable partnership

Invaluable partnership

Invaluable partnership

Invaluable partnership

Invaluable partnership

Invaluable partnership

Increased operational efficiencies

Increased operational efficiencies

Increased operational efficiencies

Increased operational efficiencies

Increased operational efficiencies

Increased operational efficiencies

Handled with care and professionalism

Handled with care and professionalism

Handled with care and professionalism

Handled with care and professionalism

Handled with care and professionalism

Handled with care and professionalism

World Class Service for patients

World Class Service for patients

World Class Service for patients

World Class Service for patients

World Class Service for patients

World Class Service for patients

The Experts Behind EGS

Steve Shefveland

Adrian Reynoso

Joe Meehan

Ken Linger

Company Milestones

EGS is Founded

Milestone Name

Milestone Name

Milestone Name

From The Blog

Things to Consider When Selecting Your Contact Center

Navigating Call Center Outsourcing: Leveraging Nearshore Excellence

The Best Approach to Converting Sales Leads and Free Trials. Think Location.

Analyzing the Nationwide Impact of Minimum Wage Inceases: Leveraging Outsourced Call Center Operations for Sustainable Business Growth

The Impact of Senate Bill 525 on California Businesses: Leveraging Outsourced Call Center Operations as a Cost-Effective Solution

We Know What Works. Are you In?

No scripts,  
just solutions.

Our Experts,
Your Team!

Complex IT problems?  Consider them solved!

We Know What Works. 
Are you In?