Need a Partner
You Can Trust?
Welcome to EGS

At Emerging Global Services, we don’t just offer outsourcing solutions — we redefine what it means to partner with a company that truly invests in your success.

Book a Consultation
Industry Solutions
5.0
Customer reviews
Average review:
5.0
2000
+
Expert agents
148
K
Interactions / Day
95
%+
satisfaction score
2000
+
Expert agents
148
K
Interactions / Day
95
%+
Satisfaction Score
When You Win, We Win
We’re
The Engine
Behind Your Business’
Success

Our Core Services

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Voice Customer Experience

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Digital Customer Experience

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Technology Services

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Consulting Services

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Business Processes

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AI Services

Get to Know

The EGS Difference

Dedicated teams fully aligned with your goals

At EGS, our employees become your dedicated team members, intricately trained in your business processes to ensure seamless integration and superior results.

Book a Consultation
Industry Solutions

No scripts, 

just solutions.

Stuck in a loop with call center scripts that don’t address your issue? We get it.

Our Experts,
Your Team!

Our teams don't just support your business — 
they become a part of it. EGS provides fluent.

Complex IT problems? 
Consider them solved!

EGS isn’t just a middleman; we're your IT powerhouse. From tackling intricate.

Don't Just Take Our Word

The best decision

The best decision

The best decision

The best decision

The best decision

The best decision

Invaluable partnership

Invaluable partnership

Invaluable partnership

Invaluable partnership

Invaluable partnership

Invaluable partnership

Increased operational efficiencies

Increased operational efficiencies

Increased operational efficiencies

Increased operational efficiencies

Increased operational efficiencies

Increased operational efficiencies

Handled with care and professionalism

Handled with care and professionalism

Handled with care and professionalism

Handled with care and professionalism

Handled with care and professionalism

Handled with care and professionalism

World Class Service for patients

World Class Service for patients

World Class Service for patients

World Class Service for patients

World Class Service for patients

World Class Service for patients

"We made the decision to outsource a portion of our call center positions to EGS and have not regretted it! Before, we were experiencing significant challenges with answering our phones. Our centralized call center was difficult to operate before the pandemic, but critical staffing shortages and other issues only became more pronounced since the onset of the pandemic. We had been using temp. agency staff to fill the gap but this was very costly and often inadequate. "
Sarina Brady
COO, Visiting Nurse Association of Central Jersey Community Health Center
"EGS has been instrumental to our team's growth and success as we launch new business initiatives. They have consistently demonstrated a strong commitment to our objectives, approaching each collaboration with enthusiasm and a deep understanding of our needs. The level of effort and dedication displayed by the EGS team is unparalleled, and their partnership has been invaluable in helping us achieve our goals."
Arielle Hassan
Resident Support Manager, Second Nature
"We have benefited greatly in our long-term relationship with EGS. Over the past 5 years of utilizing their services we have improved patient access, increased operational efficiencies, reduced costs, and will expand our relationship to include new patient centered technologies going forward."
COO of One of the Largest California FQHCs
"Working with EGS has greatly improved our call center. They have helped reduce hold times, making it easier for patients to get the help they need quickly. EGS ensures calls are handled with care and professionalism, providing world-class service that leaves patients feeling supported and valued. Their teamwork and dedication have strengthened our processes, making patient interactions smoother and more efficient."
Lily Gonzalez
Patient Navigation Manager, Kaweah Health Clinics
"I just listened to this call, thank you for providing WORLD CLASS SERVICE to our patients. This patient was so happy with all the help you provided her, and you made her day less stressful."
Leading California Hospital

The Experts Behind EGS

Decades of Leadership,

Driving Your Success
Founder & CEO

Steve Shefveland

A seasoned leader with 34 years in sales and operations, specializing in contact center outsourcing and innovative revenue strategies.

Chief Operating Officer

Adrian Reynoso

Specializing in financial, healthcare, and telephony support, with technical expertise and a consultative coaching style for top talent.

Chief Revenue Officer

Joe Meehan

With 30+ years in customer engagement and sales, Joe collaborates with C-suite leaders to enhance experiences, efficiency, and brand visibility.

Chief Technology Officer

Ken Linger

With 25+ years in IT leadership, Ken specializes in IT strategy, cloud architecture, and scalable tech solutions for call center innovation.

Company Milestones

Our Journey Through
Time and Innovation
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2000

EGS is Founded

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2000

Milestone Name

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2000

Milestone Name

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2000

Milestone Name

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Insights & Innovations

From The Blog

Read All Articles
Articles
4
min read

Shifting to Proactive Wellness: A New Era for FQHCs

Discover how AI scheduling, automated billing, and data analytics streamline FQHC operations, boost efficiency, reduce burnout, and improve patient care.
Read more
Articles
4
min read

Choosing the Right Billing Model: In-house vs. Outsourced vs. Hybrid

Discover how AI helps FQHCs reduce burnout, boost retention, and build a resilient workforce through automation and predictive analytics.
Read more
Articles
4
min read

Building a Resilient FQHC Workforce: Tackling Burnout and Turnover

Discover how AI helps FQHCs reduce burnout, boost retention, and build a resilient workforce through automation and predictive analytics.
Read more
Articles
4
min read

Overcoming Funding Constraints: Practical Strategies for FQHC Administrators

Facing funding challenges, FQHCs are turning to AI for solutions. Learn how AI-powered revenue cycle management and grant forecasting can boost revenue, reduce costs, and secure long-term sustainability.
Read more
Articles
4
min read

Automation in RCM: The Future of FQHC Billing

Discover how AI-powered automation is transforming revenue cycle management (RCM) for FQHCs—reducing denials, speeding up reimbursements, and freeing staff to focus on patient care.
Read more
Articles
4
min read

The Prospective Payment System (PPS) Demystified

Explore how AI is enhancing Medicare’s Prospective Payment System (PPS) through improved cost prediction, risk adjustment, and real-world tools like Viz.ai and LumineticsCore—leading to better outcomes and reduced healthcare costs.
Read more
Articles
4
min read

Navigating the 2025 Physician Fee Schedule: Key Takeaways for FQHCs

Discover how the 2025 Physician Fee Schedule impacts FQHCs, with a shift from G0511 to CPT codes. Learn about revenue potential, compliance steps, and how AI tools can streamline billing and care coordination.
Read more
Articles
4
min read

Integrating Behavioral Health into Primary Care: Best Practices for FQHCs

Learn how FQHCs can integrate behavioral health into primary care with practical steps, case studies, and strategies to overcome funding and regulatory barriers—boosting outcomes for underserved populations.
Read more
Articles
4
min read

Telehealth in FQHCs: Expanding Access While Bridging the Digital Divide

Discover how telehealth is transforming care in Federally Qualified Health Centers (FQHCs), expanding access for underserved communities while tackling the digital divide and shaping the future of equitable healthcare.
Read more
Articles
4
min read

How One FQHC Used Automation to Reduce Administrative Burden

Discover how Federally Qualified Health Centers (FQHCs) can improve efficiency, reduce burnout, and enhance patient care through automation and data analytics, with real-world success stories and practical strategies.
Read more
Podcast
4
min read

Revolutionizing Care: How AI Tools Are Transforming Patient Engagement in FQHCs

Discover how AI tools are revolutionizing patient care in Federally Qualified Health Centers (FQHCs). Learn about virtual assistants reducing wait times, multilingual support breaking down language barriers, and predictive analytics enabling proactive care management for the 29 million vulnerable Americans served by FQHCs. Explore real-world examples of improved efficiency, reduced administrative burden, and enhanced patient engagement.
Read more
Articles
4
min read

Modernizing FQHC Operations: Strategies for Efficiency in a Changing Landscape

Discover effective strategies for modernizing FQHC operations through automation and data analytics. Learn how AI scheduling, automated billing, and UDS data analysis can reduce staff burnout, improve efficiency, and enhance patient care. Explore real-world examples of FQHCs that captured additional revenue and increased appointment bookings through technology implementation.
Read more
Events
4
min read

Emerging Global Services to Exhibit at MSP EXPO Florida 2025

Company to Showcase Advanced AI-Driven Outsourcing Solutions February 11-13, 2025, at the Communications and Digital Transformation Event of the Year
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Articles
2
min read

Things to Consider When Selecting Your Contact Center

Selecting a contact center provider involves a multifaceted decision that extends beyond conventional considerations. Over my 12-year tenure in the contact center outsourcing realm, I've come to appreciate that while metrics like pricing, employee experience, and industry expertise are important, the cornerstone of success rests within the people of an organization.
Read more
Articles
3
min read

Navigating Call Center Outsourcing: Leveraging Nearshore Excellence

In the realm of call center outsourcing, seeking a partner isn't merely a transaction; it's a quest for excellence that aligns with your brand's ethos and customer expectations. It's about finding a collaborator who not only embodies best practices but also offers the geographical advantage of a nearshore solution.
Read more
Articles
3
min read

The Best Approach to Converting Sales Leads and Free Trials. Think Location.

Leverage the Expertise of a lower cost (outside the U.S.) Call Center Provider whose Employees Live the U.S. Culture and Speak Exceptional English (and Spanish).
Read more
Whitepapers
10
min read

Analyzing the Nationwide Impact of Minimum Wage Inceases: Leveraging Outsourced Call Center Operations for Sustainable Business Growth

This paper explores the nationwide impact of rising minimum wages, focusing on the challenges businesses face with heightened labor costs and compliance. Leveraging strategic outsourcing to enhance operational efficiencies provides a solution for reducing expenses and maintaining flexibility.
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Whitepapers
3
min read

The Impact of Senate Bill 525 on California Businesses: Leveraging Outsourced Call Center Operations as a Cost-Effective Solution

This paper scrutinizes California's Senate Bill 525, spotlighting its influence on businesses amidst escalated labor expenses and compliance burdens. It advocates leveraging outsourced call center operations as a strategic measure, offering cost efficiencies and flexibility to alleviate the bill's impact, ensuring sustained business growth in a dynamic regulatory landscape.
Read more
Read All Articles

We Know What Works.

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